Operations Supervisor

Overview

Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

Overall, Purpose of the role.

The primary responsibility of a Supervisor is to support and assist in the efficient operations of both our Live and Confex events. The Supervisor plays a pivotal role in ensuring exceptional customer service, maintaining operational standards, and fostering a positive work environment for the team. They are instrumental in supervising staff, facilitating smooth service delivery, and contributing to the overall success of the establishment.

Candidate Profile

Essential Qualifications and Experience:

Industry Experience: Minimum of 2 years of experience in the hospitality industry, with exposure to restaurant or bar environments. Leadership Skills: Demonstrated ability to lead and motivate a team, with experience in staff supervision and guidance.

Customer Service Focus: Proven track record of delivering excellent customer service and handling customer inquiries or concerns. Regulatory

Compliance: Understanding of local regulations related to food and beverage service, with adherence to safety and hygiene standards.

Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to meet operational requirements.

Desirable Skills and Qualifications:

Beverage Knowledge: Interest in learning about different beverages, including cocktails and wines.

Leadership Potential: Demonstrates potential for leadership with a willingness to learn and grow in the role.

Key Responsibilities

Operations Support: Assist in the smooth running of daily operations, including opening and closing procedures, cleanliness, and organisation. Ensure compliance with health, safety, and sanitation regulations by monitoring adherence and addressing any issues promptly. Support inventory management by assisting in stock checks, receiving deliveries, and maintaining accurate records.

Customer Service: Provide excellent customer service by welcoming guests, taking orders, serving food and beverages, and handling inquiries or complaints. Assist in maintaining service standards by monitoring the dining area, ensuring cleanliness, and addressing any issues promptly. Interact with customers to gather feedback and contribute to improving the overall dining experience.

Staff Supervision: Supervise and support bar and restaurant staff during shifts, providing guidance and assistance as needed. Assist in training new team members on job responsibilities, service standards, and safety procedures. Contribute to maintaining a positive work environment by fostering teamwork, resolving conflicts, and recognising employee contributions.

Health, Safety, and Environment (HSE): Assist in maintaining a safe and clean working environment by following health and safety protocols. Participate in training sessions related to health, safety, and food hygiene to ensure compliance. Report any safety hazards or incidents promptly and assist in implementing corrective actions.